Refund policy

Refund Policy

Store operator: Treasures Trek LLC
30 North Gould Street
Sheridan, WY 82801
United States
Email: support@betterlivingmart.shop

We want you to be satisfied with your order. If you need help with a return, refund, damaged item, or incorrect item, contact us at support@betterlivingmart.shop with your order number and photos when relevant.

Return Window

You may request a return within 30 days after delivery. Returned items should be unused, in the same condition received, and in the original packaging when possible.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can evaluate the issue and make it right.

Non-Returnable Items

For hygiene and safety reasons, used grooming tools, opened personal-care items, and items showing pet hair, odors, damage, or heavy use may not be eligible for return unless they arrived defective or incorrect.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error, a defective item, or an item damaged in transit. Do not send items back before contacting us and receiving return instructions.

Refunds

Once a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Last updated: June 30, 2026